I love the keurig so much I am now a demo girl for them. It is the best machine I have ever used for hot and ice drinks.people will always complain about something as long as they have they voice to do so. The one that always seems bad is the Keurig Coffeemakers. Lot's of my friends have them and never one problem and some posts say they have gotten like 3-4 replacements and finally gave up saying the product is bad.