Just a short rant of frustration here:
So as I mentioned earlier, I fixed my son's new arcade joystick by rewiring the joysticks. I still contacted customer service because all three joysticks should work on a new product.
Issue #1: When I called, I was told to first go to the website and create a ticket there. This bothers me as I prefer to talk to a living person. Oh well, so to the website I go.
Issue #2: I have to create an account on the website in order to create a troubleshooting ticket. But I do it, because... what choice is there.
Issue #3: When I create the ticket, they want a proof of purchase. This means I have to take a picture of the receipt, download it to my computer so I can upload it to the ticket. I know there must be a lot of people scamming the company for free joysticks.
Issue #4: I get an email back with the instructions to open the panel and see if the wires are properly connected. I already did this, but ok no problem. But the next instruction is that if the wires are ok (which they are) I will need a new joystick. However, in order to obtain said joystick, I have to create another ticket and this time include a video of the joystick not working!!!! Are you kidding me! The company makes a product that fails to work as promised and the burden is on me to take a video to prove it. Because again, people scam the company of out crappy arcade joysticks all of the time!!!
Not to mention, for me to remove the joystick and put in a replacement, I have to first figure out how to remove the insane amount of glue which is clogging the top of every screw head.
Whatever happened to good customer service, where the company goes out of its way to make things right!
OK, sorry rant over! Thanks for listening/reading.