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Christmas Countdown - 2019

Discussion in 'Christmas Countdown' started by Crown 84, Jan 1, 2019.



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  1. Iteachpercussion

    Iteachpercussion Sugar Cookie Tester MMC Premiere Member Santa's Elf

    Just a short rant of frustration here:
    So as I mentioned earlier, I fixed my son's new arcade joystick by rewiring the joysticks. I still contacted customer service because all three joysticks should work on a new product.
    Issue #1: When I called, I was told to first go to the website and create a ticket there. This bothers me as I prefer to talk to a living person. Oh well, so to the website I go.
    Issue #2: I have to create an account on the website in order to create a troubleshooting ticket. But I do it, because... what choice is there.
    Issue #3: When I create the ticket, they want a proof of purchase. This means I have to take a picture of the receipt, download it to my computer so I can upload it to the ticket. I know there must be a lot of people scamming the company for free joysticks. :rolleyes:
    Issue #4: I get an email back with the instructions to open the panel and see if the wires are properly connected. I already did this, but ok no problem. But the next instruction is that if the wires are ok (which they are) I will need a new joystick. However, in order to obtain said joystick, I have to create another ticket and this time include a video of the joystick not working!!!! Are you kidding me! The company makes a product that fails to work as promised and the burden is on me to take a video to prove it. Because again, people scam the company of out crappy arcade joysticks all of the time!!! :mad:

    Not to mention, for me to remove the joystick and put in a replacement, I have to first figure out how to remove the insane amount of glue which is clogging the top of every screw head.

    Whatever happened to good customer service, where the company goes out of its way to make things right!

    OK, sorry rant over! Thanks for listening/reading.
     
  2. sugar142286

    sugar142286 North Pole's RN MMC Lifer

    I’m sorry this is happening to you. I bought a dress back in October and was running in to the same issues. They kept asking me to create this and that, aren’t returning my phone calls, emails. Their customer is awful, although before I bought from I read their website and actually they got good reviews. I’ve given up on getting my money back. I hope you you have better success!
     
  3. Christmaswarlock

    Christmaswarlock Elf Choir Book Distributor Merry Forums Member

    I have been a member also for a few years, I dont run across much spam on it. A few ads once in awhile but not the annoying stuff that takes over and redirects you.
     
  4. Christmaswarlock

    Christmaswarlock Elf Choir Book Distributor Merry Forums Member

    I had to heat the tip of a screw driver and push it through the glue and then unscrew it. I bought after market joysticks to replace the junky ones on the unit. The replacements need the ability to solder wires, have a drill and 2 sizes of drill bits either good black tape or heat shrink tubing. You end up with all aluminum sticks and teflon instead of platic bits.
     
  5. Dudley

    Dudley Santa's Sleigh Designer Merry Forums Member MMC Premiere Member

    What system is this?
     
    He_Is_Born and sugar142286 like this.
  6. Iteachpercussion

    Iteachpercussion Sugar Cookie Tester MMC Premiere Member Santa's Elf

    It is the Arcade1UP Rampage game. It has Rampage, Defender, Joust, and Gauntlet on it.
     
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  7. Iteachpercussion

    Iteachpercussion Sugar Cookie Tester MMC Premiere Member Santa's Elf

    Thanks for the info. The heater screwdriver tip is probably what I will have to do. The good thing is, the system can be played currently because of my switching the wires last night. So worst case scenario, I leave it as is and Henry can still play the games.
     
  8. Christmaswarlock

    Christmaswarlock Elf Choir Book Distributor Merry Forums Member

    If you watch some Youtube vids on your system you can download like 500 games and install on it.
     
  9. Meceka

    Meceka MMC Associate Editor MMC Lifer MMC Donor Santa's Elf Christmas Crew Louann Jeffries Award Kringle Radio DJ

    Praying you and Mr. are both better soon!
     
  10. Meceka

    Meceka MMC Associate Editor MMC Lifer MMC Donor Santa's Elf Christmas Crew Louann Jeffries Award Kringle Radio DJ

    Thank you for the prayers, sugar. xx
     
  11. Meceka

    Meceka MMC Associate Editor MMC Lifer MMC Donor Santa's Elf Christmas Crew Louann Jeffries Award Kringle Radio DJ

    Praying your husband is better soon!
     
  12. sugar142286

    sugar142286 North Pole's RN MMC Lifer

    You’re very welcome! ❤️
     
    He_Is_Born likes this.
  13. Crown 84

    Crown 84 Official MMC Countmeister MMC Lifer Christmas.com Alum Christmas Crew Louann Jeffries Award

    I hear you. And welcome to modern times.
    Customer service was sooooo much better when I was younger. And you ALWAYS talked to a live person WHO SPOKE ENGLISH such that you could understand them!
    (Now, pardon me for MY rant!)
     
  14. Rich

    Rich Mrs. Claus' Executive Assistant MMC Donor MMC Premiere Member

    Thank you all for a wonderful 2019. It was a blessing to share it with you as we counted down to Christmas. I look forward to an awesome 2020 with you all.
    Happy New Year!!!
     
  15. made582

    made582 MMC's Ambassador to the North Pole MMC Lifer Santa's Elf Christmas Crew Louann Jeffries Award Kringle Radio DJ

    I hope everyone has a great New Years Eve and a Happy New Year!!
     
  16. Edge612

    Edge612 Christmas Royalty MMC Premiere Member

    Thanks Crown! Happy New Years Eve!
     
    sugar142286 and Iteachpercussion like this.
  17. Christmaswarlock

    Christmaswarlock Elf Choir Book Distributor Merry Forums Member

  18. Iteachpercussion

    Iteachpercussion Sugar Cookie Tester MMC Premiere Member Santa's Elf

    Henry's friend is over and they are busy playing video games. They are looking forward to staying up and having their sparkling grape juice.

    I hope everyone has a great time tonight!
     
  19. sugar142286

    sugar142286 North Pole's RN MMC Lifer

    Hope they have a fun evening!
     
  20. Crown 84

    Crown 84 Official MMC Countmeister MMC Lifer Christmas.com Alum Christmas Crew Louann Jeffries Award

    Here and ready for the shut-down / start up.
    Four hours and seventeen minutes to go!
     
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